Privacy Policy

Introduction

Invictus Relocation Services is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy describes how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

Data controller

Invictus Relocation Services, located at Rua do Montijo 66, 2785-155 Lisboa, is the data controller responsible for processing your personal data. If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at COO@invictus-relo.com.

Types of data we collect

We may collect and process the following personal data about you:

• Contact information: Name, address, email address, telephone number.
• Identification data: Date of birth, passport number, national identification number.
• Financial information: Bank account details, payment card details.
• Moving information: Details of your moving needs and preferences, inventory of items to be moved.
• Usage data: Information about how you use our website and services.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technologies on the devices you use to access our website.

How we collect your data

We collect personal data through various methods:

• Direct interactions: When the user provides information by filling in forms on our website, corresponding with us by telephone, e-mail or other means.
• Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns.
• Third parties: We may receive personal data about you from various third parties, including business partners, subcontractors, analytics providers and search information providers.

Purpose of processing your data

We use your personal data for the following purposes:

• Provision of services: To manage and satisfy your relocation requests.
• To manage payments: To process payments and prevent fraud.
• To communicate: To answer your questions and provide customer support.
• To improve our services: To analyze how our services are used and to improve our offerings.
• To comply with legal obligations: To comply with our legal and regulatory obligations.

Legal basis for processing

We process your personal data based on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you.
• Consent: You have given your consent to the processing of your personal data for one or more specific purposes.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Processing is necessary for the purposes of legitimate interests pursued by us or by a third party, except where your interests or fundamental rights and freedoms override those interests.

Data sharing

We may share your personal data with the following parties:

• Service providers: Third parties who provide services on our behalf, such as payment processors, IT service providers and marketing agencies.
• Business partners: Partners who assist in providing our services to the user.
• Legal and regulatory authorities: When necessary to comply with legal obligations or to protect our rights.

International transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that these transfers are carried out in compliance with the GDPR, using appropriate safeguards such as standard contractual clauses.

Data security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. These measures include encryption, access controls and secure data storage.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of complying with any legal, accounting or reporting requirements.

Your rights

You have the following rights under the GDPR:

• Access: To request access to your personal data and information on how we process it.
• Rectification: To request the correction of inaccurate or incomplete data.
• Deletion: To request the deletion of your personal data.
• Restriction: To request the restriction of the processing of your personal data.
• Portability: To request the transfer of your personal data to another entity.
• Objection: To object to the processing of your personal data based on legitimate interests or direct marketing.

Contact information

If you wish to exercise your rights or have any questions about this Privacy Policy, please contact our Data Protection Officer at Invictus Relocation Services COO@invictus-relo.com