FAQs

Invictus Relocation Services offers a full range of moving and relocation services, including:

• International and domestic removals: Whether you’re moving city or across borders, we adapt our services to your needs.

• Transportation of special items: Including moving pets, art and vehicle transportation.

• Storage solutions: We offer short- and long-term storage in secure facilities.

• Complete packing and unpacking service: Our team can take care of all aspects of packing and unpacking to ensure that your belongings are safe and secure.

The cost of your move is determined by several factors, including:

• Distance: Whether the move is local, national or international.

• Volume/Weight of items: The total quantity of goods being transported.

• Additional services: Such as packing, storage, handling of special items and insurance cover. Every move is unique, so we provide customized quotes based on your specific requirements.

To prepare for your move, consider the following steps:

• Organize: Sort through your belongings and decide what to keep, sell, donate or throw away.

• Document inventory: Make a detailed list of the objects you are moving for insurance purposes and to help with unpacking.

• Book in advance: Book your moving services as far in advance as possible to guarantee availability.

• Packing: If you’re packing yourself, start early and use quality materials to protect your items.

In case of damage during the move:

• Report immediately: Notify us as soon as you notice any damage.

• Documentation: Provide photographs and a detailed description of the damage.

• Claims process: We will guide you through the insurance claim process to resolve the problem quickly.

We understand that plans can change. If you need to modify or cancel your services:

• Warning: Please give us as much notice as possible.

• Fees: Depending on the timing and nature of the change or cancellation, fees may be charged.

• Rescheduling: We will do our best to accommodate changes in the schedule according to your new plans.

• Total value protection: This is the most comprehensive plan. It covers the repair, replacement or reimbursement of any items damaged or lost during the move at their full current market value.

• Low value protection: Often included at no extra cost, this cover offers minimal protection based on the weight of the item (e.g. EUR 0.0 per item). It is less comprehensive than full value protection.

• Third party insurance: For items of extraordinary value, such as works of art, antiques or collectables, we recommend that you consider third-party insurance to cover the full value of these items.

• Standard coverage: Includes furniture, boxes, appliances and other goods.

• Special items: High-value items such as jewelry, fine art and heirlooms may require additional documentation and third-party insurance.

• Exclusions: Typical policies do not cover items packed by the owner or certain natural disasters. Check your policy details for specific exclusions.

• Immediate inspection: Upon delivery, inspect your items for damage or missing items.
• Documentation: If there is damage, document it with photographs and detailed notes.

• Communication: Contact us as soon as possible to report the problem. We will guide you through the complaint process.

• Peace of mind: Insurance gives you peace of mind knowing that you are protected against the financial impact of unexpected damage or loss.

• Risk management: Moving insurance helps you manage the risks associated with moving your belongings, especially valuable or sentimental items.

• Hassle-free recovery: In the event of mishaps, having insurance guarantees an easier recovery process, allowing you to replace or repair damaged objects without incurring significant expenses.